How Remoteville checks and expires listings
Break Fix Field Hardware Engineer
Skills
Computer ScienceAnalytical SkillsComptia Server+Customer ServiceLeadershipProblem AnalysisService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum seven (5-7) years of experience with OEM data center hardware
- Solid technical aptitude and understanding of different OEM equipment
- Ability to work long and/or unusual hours while maintaining effectiveness
- Prior experience providing Customer Service
- Proven ability to work independently while exhibiting leadership and collaboration when working with others
- CompTIA A+ and Server+ preferred
- Valid driver’s license with appropriate driving record for travel requirements
- On-call status position responding based on service level agreements
- Maintain regular working hours if site-specific assignment
- Lift 50 pounds stand and walk for extended periods pull, lift, squat, reach, bend, stoop to equipment, parts, and supplies
- Pass customer background screenings and Park Place Technologies pre-employment screenings
Nice to have
- Certifications from major vendors such as Dell IBM HP
- Bachelor's degree in Computer Science or Engineering preferred
Day to day
- Provides onsite technical customer support ensuring timely, professional, and effective response to customer service needs
- Performs problem analysis and identification remotely before arrival to minimize down time and multiple trips
- Utilizes diagnostic and troubleshooting techniques to ensure timely and effective repair of hardware, storage area network, and system configuration issues