Remote Break Fix Field Hardware Engineer Job in Quincy, WA Park Place Technologies

Who you are

• Minimum seven (5-7) years of experience with OEM data center hardware
• Solid technical aptitude and understanding of different OEM equipment
• Ability to work long and/or unusual hours while maintaining effectiveness
• Prior experience providing Customer Service
• Proven ability to work independently while exhibiting leadership and collaboration when working with others
• CompTIA A+ and Server+ preferred
• Valid driver’s license with appropriate driving record for travel requirements
• On-call status position responding based on service level agreements
• Maintain regular working hours if site-specific assignment
• Lift 50 pounds stand and walk for extended periods pull, lift, squat, reach, bend, stoop to equipment, parts, and supplies
• Pass customer background screenings and Park Place Technologies pre-employment screenings

Desirables

• Certifications from major vendors such as Dell IBM HP
• Bachelor's degree in Computer Science or Engineering preferred

What the job involves

• Provides onsite technical customer support ensuring timely, professional, and effective response to customer service needs
• Performs problem analysis and identification remotely before arrival to minimize down time and multiple trips
• Utilizes diagnostic and troubleshooting techniques to ensure timely and effective repair of hardware, storage area network, and system configuration issues