Call Centre Representative
Skills
Contact CentersCustomer BaseEasily AdaptableGymHealthcareInclusive Team BuildingInclusive Team Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a telephony or phone based customer service role
- Experience working towards performance targets
- Great written and verbal communication skills
- Good general IT skills and comfort using multiple systems at once
- Emotional resilience and professionalism in difficult situations
- Flexibility to adapt to change in a fast paced environment
Nice to have
- Empathetic
- Resilient
- Adaptable
- Professional
- Customer focused
Day to day
- Make outbound calls to potential customers and offer support on legal and financial matters
- Handle each conversation with empathy and professionalism while tailoring guidance to customer needs
- Accurately update records respond to follow up needs and complete ad hoc tasks to support the team
Hiring process
- Complete an online assessment