RemotevilleRemote Call Quality Auditor Job in Milton Keynes, UK Howden
Call Quality Auditor Howden
£ -
Call QualityConsultative ApproachContact CentersEnglishOral
Mid-level (3-4 years) - Senior (5-8 years)
Milton KeynesUK
We’re Howden – global insurance and reinsurance brokers, underwriters, risk consultants and employee benefits advisors.
8010+ employees
InsuranceConsultingRisk ConsultancyEmployee Benefits
Role
Who you are
- Experience in compliance, monitoring, or audit roles preferred.
- Proficiency in using Microsoft Office products.
- Strong communication, analytical, and project management skills necessary.
Desirables
- supervisor experience
- consultative approach
What the job involves
- Monitor and assess call quality across different teams.
- Provide specific feedback and suggestions for improvement to Account Handlers and Management.
- Manage projects related to call quality assurance and contribute to other assurance projects.
Company
Company mission
Howden is a people-first insurance group built on employee ownership, dedicated to using insurance as a force for good. With a global presence spanning broking, reinsurance, underwriting, and risk consultancy, we are committed to fostering a unique culture that empowers our employees and drives meaningful change.Company benefits
- Training opportunities
- Career progression
- Employee-ownership model
- Cultural emphasis on collaboration and innovation
- Global network exposure
Company values
- Employee ownership
- Integrity
- Collaboration
- Innovation
- Diversity