Channel Account Manager II - Service Providers
Skills
Account ManagementAdoptionCustomer Relationship ManagementCustomer SuccessDirect SalesMid-MarketPartner Relationship Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in account management customer success partner success or channel/direct sales roles
- Strong knowledge of the MSP space preferably in cybersecurity
- Experience using Salesforce or similar CRM platform
- Passion for partner success and meaningful cybersecurity outcomes
- Strong bias to action and ability to execute efficiently
- Comfort using AI in day-to-day work
Nice to have
- Trusted advisor
- Outcome-obsessed
- Bias to action
- Strong communicator
- Partner-focused
- Organized
- Collaborative
Day to day
- Build trusted advisor relationships with service provider partners to drive expansion, retention, and long-term loyalty
- Manage multiple stakeholder relationships and uncover opportunities to increase adoption and customer satisfaction
- Use AI tools and CRM systems to prepare for meetings, summarize calls, and stay organized while following through on partner needs
Hiring process
- Submit application
- AI-assisted screening and evaluation
- Human recruiter review
- Interview process