Citrix Customer Success Engineer
Skills
AdoptionBusiness Relationship ManagementCustomer SuccessEnglishIT StrategyNegotiationSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proven experience in technical account management solutions enablement or technical sales within the technology sector
- Strong understanding of Citrix solutions or similar technologies and their role in IT strategy
- Experience installing managing and maintaining Citrix App and Desktop virtualisation XenServer Endpoint management and NetScaler application delivery and security offerings
- Fluency in English
- Good communication and negotiation skills
- Self-motivated hardworking and proactive approach
- Effective communication with people at all levels
- Problem solving and ability to follow through on tasks to conclusion
- Excellent relationship-building skills
- Demonstrated ability to achieve and exceed revenue retention and growth targets
- Willingness to travel up to 60% for client meetings and events
- Ability to work independently prioritize effectively and manage territory-level responsibilities
- UK based
Nice to have
- Strategic thinker
- Proactive
- Relationship builder
- Self-motivated
- Hardworking
- Influencing skills
Day to day
- Act as the primary technical point of contact for strategic clients and build trusted relationships that support long-term growth.
- Drive adoption of Citrix solutions by identifying customer needs, delivering demonstrations, workshops, and proof-of-concepts, and guiding successful implementations.
- Collaborate with sales, engineering, support, partners, and internal product teams to solve technical challenges, reduce churn, and grow new and existing business.