How Remoteville checks and expires listings
Client Communications & Advocacy Lead
Skills
Customer SuccessData AnalyticsEasily AdaptableEmergency Medical ServicesEnglishHealthcareMarketing Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Marketing Communications Business Administration or related field or comparable work experience
- 5–8+ years of experience in Marketing Communications client-facing storytelling advocacy or related field
- Strong interpersonal and interviewing skills with executive-level clients and internal stakeholders
- Exceptional written and verbal communication and storytelling skills
- Ability to translate complex information interviews and quantitative data into compelling advocacy content
- Strong client relationship management skills with ability to minimize reference fatigue
- Proven cross-functional collaboration with Sales Marketing Operations Compliance and other stakeholders
- Strong organizational operational and project management skills
- Strategic communication skills with ability to tailor messaging by audience channel and objectives
- Demonstrated adaptability and initiative with ability to manage competing priorities
- Proficiency in English for job-related communication
Nice to have
- Healthcare experience
- EMS experience
- Public sector experience
- Regulated industry experience
- HubSpot familiarity
- Fast-paced environment
- Compliance awareness
Day to day
- Own and execute client-facing communications across EMS
- MC, including product updates, regulatory changes, and thought leadership content.
- Build and scale a structured customer advocacy pipeline by identifying reference clients, conducting interviews, and turning insights into compelling case studies and testimonials.
- Partner across Sales, Client Success, Compliance, Legal, Operations, and Marketing to manage approvals, protect client relationships, and publish content across web, email, enablement, and social channels.