RRemoteville

How Remoteville checks and expires listings

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Client Executive

Skills
Account ManagementAttention To DetailCustomer Relationship ManagementIssue ManagementMicrosoft ExcelOperationsPresentations
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree is required
  • 2-4 years of experience in account management or a client-facing role
  • Operations experience is highly desired
  • Healthcare or technology experience is preferred
  • Lean Six Sigma Green Belt certification required or must be obtained within 90 days
  • Advanced knowledge of MS Office especially Excel and Word
  • CRM experience is preferred
  • Exceptional verbal and written communication skills
  • Strong interpersonal skills for handling client concerns
  • Strong organizational and time management skills
  • Must reside in the Eastern or Central time zone
  • Must have valid U.S. work authorization

Nice to have

  • Strong sense of urgency
  • High attention to detail
  • Empathy
  • Team collaboration
  • Initiative

Day to day

  • Serve as the primary point of contact for clients, managing concerns, open tickets, and enhancement requests with urgency and clarity
  • Monitor ticketing systems continuously, triage new issues, and coordinate timely escalation to internal teams
  • Collaborate with Operations Product Support and client leadership to improve processes, resolve issues, and share strategic insights