Client Liaison - Intake Specialist
Skills
Account ManagementClient LiaisonCoachingCustomer Relationship ManagementEnglishEvent ManagementPublic Speaking
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong client-facing communication skills
- Ability to lead with warmth and empathy
- Attention to detail and strong follow-through
- Comfort working in a high-visibility role
- Ability to collaborate with leadership and attorneys
Nice to have
- Warm
- Empathetic
- Polished
- Precise
- Professional
Day to day
- Serve as the first point of contact for prospective clients and create a reassuring first impression
- Listen carefully to callers who are overwhelmed and guide them through the intake process with empathy and professionalism
- Work closely with firm leadership and attorneys to help convert prospective clients into retained clients while maintaining a polished client experience