Remoteville

Remote Client Manager Job in United States NetSuite

Client Manager NetSuite
$86200 - $199500
Conflict ManagementCustomer SuccessCustomer SupportData AnalyticsDiplomacyExecutive-LevelFinancial LiteracyNegotiationNetsuite
United States


Business Grows Here
19625+ employees
SaaSCloud ComputingERPHR


Role


Who you are

  • Experience with Oracle NetSuite
  • Consultative acumen
  • Executive communication skills
  • Strong project management skills
  • Operational experience as a business process lead
  • Process improvement skills
  • Decision making skills
  • Risk assessment skills
  • Data analysis skills
  • Conflict management skills
  • Grace under pressure
  • Experience in SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce business processes
  • Proficiency on Oracle+NetSuite platform
  • Hands-on experience or implementation consulting on NetSuite
  • Understanding of Oracle+NetSuite’s core functionality, Analytics, and Support architecture
  • Bachelor's degree in Accounting, Finance or comparable
  • MBA or other relevant graduate degree

Desirables

  • consultative acumen
  • executive communication skills
  • strong project management skills
  • process-first mindset
  • financial acumen
  • negotiation
  • risk assessment
  • data analysis
  • manage conflicts
  • grace under pressure
  • execution drive
  • ready to advocate for the client
  • understanding of SaaS/Cloud ERP, CRM, SFA, and/or OmniChannel Commerce
  • experience as a business process lead or vertical-specific experience


What the job involves

  • Identify, evaluate, and address risks for at-risk accounts
  • Work with decisionmakers to foster mutual accountability and agree on a plan for success
  • Oversee remediation and promote Customer Success for at-risk accounts

Application process

  • The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted

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Company


Company mission

Founded in 1998, Oracle NetSuite is the world’s first cloud company. For more than 25 years, NetSuite has helped businesses gain the visibility, control and agility to build and grow a successful business. First focused on financials and ERP, we now provide an integrated system that also includes inventory management, HR, professional services automation and omnichannel commerce, used by more than 38,000 customers in 219 countries and dependent territories.



Company benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short term disability
  • Long term disability
  • Life insurance
  • AD&D
  • Supplemental life insurance
  • Flexible Spending Accounts
  • 401(k) with company match
  • Flexible vacation for salaried employees
  • Accrued vacation for hourly employees
  • 11 paid holidays
  • 72 hours of paid sick leave upon hire
  • Paid parental leave
  • Adoption assistance
  • Employee Stock Purchase Plan
  • Financial planning
  • Group legal
  • Voluntary benefits


Company values

  • Identify risks within select accounts and provide engagement oversight of Oracle-NetSuite’s Professional Services, Advanced Customer Support and, Customer Success Management teams. Partner with internal NetSuite teams to validate that desired Customer outcomes justify remediation investment. Proactively network and build relationships with internal and external stakeholders to influence positive Customer outcomes. Serve as the primary point of contact for internal teams, Customers and Partners. Place the client first in everything with a focus on solving business problems through platform adoption and providing feedback on internal process gaps. Manage issues and escalations to successful resolution.


Company HQ

Austin
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