Client Manager
Skills
AdoptionContextCustomer Relationship ManagementManagementPreventionReadinessRetail Loss Prevention
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrable experience in Commercial fleet client management
- Risk-improvement and risk advisory communication
- Renewal and portfolio coordination
- Issue resolution and stakeholder management
- Commercial judgement empathy and relationship care
Nice to have
- Directness with human care
- Early correction
- Learning mindset
- Shared context
- High trust
- High care
- High output
Day to day
- Manage a portfolio of commercial fleet clients and become their trusted operational and risk partner
- Coordinate service, claims insight, telematics, loss-prevention actions and renewal preparation from end to end
- Translate risk data into practical client actions, strengthen adoption and drive measurable improvement in retention and renewals
Hiring process
- Role-specific application form and Reality Check
- Introductory phone conversation
- Culture Fit Interview
- Function Fit Interview
- References
- Final decision and offer