Remote Client Onboarding Specialist Job in NAMER Kraken Digital Asset Exchange

Who you are

• Minimum of 2 years experience in client service or business support role.
• Deep understanding of client satisfaction metrics and NPS.
• Strong verbal and written English communication skills.
• Flexible to work on rotating shifts including holidays and weekends.
• Knowledge of cryptocurrencies and trading is essential.

Desirables

• ZenDesk
• Salesforce
• Global Shared Services
• French
• Portuguese
• Italian
• German
• Russian
• Turkish
• Chinese
• Korean

What the job involves

• Comfortably escort new users onto the platform.
• Use cutting-edge tools and situational awareness to provide top-notch guidance.
• Act as the first point of contact for newcomers initiating their crypto journey with Kraken.

Application process

• Pre-screen assessment about crypto and client support
• Video call with Talent Acquisition team
• Interview with Client Engagement team
• Final interview with team managers/directors