Remote Client Service Manager Job in UK Davies

Who you are

What the job involves

• Manage day-to-day interactions with a portfolio of core and volume casualty clients to ensure we meet client expectations and maintain positive relationships
• Build and maintain strong relationships with a variety of technical and supply chain management teams within client organizations
• Proactively seek feedback from clients and gather insights to inform an engagement plan focused on each client’s specific needs and objectives
• Contribute to the development and execution of client engagement and growth plans
• Champion client needs and objectives internally to ensure a fully aligned and first-class service is consistently delivered
• Ensure that service delivery aligns with contractual obligations and SLA/KPI requirements by proactively monitoring adherence
• Coordinate internal activity to optimize service delivery relative to client needs and resolve client issues promptly and effectively
• Support the planning and delivery of new casualty client onboarding ensuring a smooth and on-schedule launch
• Tailor services and engagement plans accordingly based on clients' specific requirements
• Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements
• Liaise with client reporting team to manage the timely and accurate production of client management information ahead of release to clients
• Monitor and report on service performance metrics to clients and internal stakeholders
• Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement
• Immerse yourself in client businesses and stay informed on casualty market developments in order to pre-empt challenges and opportunities for your clients
• Proactively engage internal teams to respond to client and market developments to maintain leading service standards
• Ensure clients are alerted to relevant industry developments and how they may impact their business while offering suitable solutions to support