Remote Client Success Manager Job in UK Trustwave

Who you are

• Customer Relations Experience
• Project Leadership Experience
• Previous experience in IT or Cyber Security roles
• Intermediate skills in Excel, Outlook, PowerPoint, and Word
• Experience with Salesforce.com and ServiceNow
• Strong oral and written communication skills
• Excellent customer service skills
• Analytical thinking and problem-solving skills
• Self-managed and team-oriented
• Deadline and detail-oriented
• Highly motivated

Desirables

• Professional project leadership experience
• Excellent customer service skills
• Excellent analytical thinking
• Strong oral
• Strong written communication skills
• Self-managed
• Team oriented
• Deadline oriented
• Detail oriented
• Highly motivated
• Experience with Excel
• Experience with Outlook
• Experience with PowerPoint
• Experience with Word
• Experience with Salesforce.com
• Experience with ServiceNow
• Familiarity with Information Security concepts

What the job involves

• Assist clients with obtaining value from Trustwave services by serving as the focal point for client relations and addressing and resolving service issues. Enhance client satisfaction by scheduling and hosting regular client meetings, reporting on account status, and providing project management assistance. Document processes, procedures, and service enhancement requests, and escalate support issues for expedited resolution.
• Track client initiatives, resolve provisioning concerns, provide support to sales teams during client renewals, and promote services. Interact with internal departments such as Support, Engineering, Sales, and Finance to address client concerns. Travel to client headquarters for face-to-face meetings may be required.
• Continuously promote service value by working with management to recommend procedural improvements, support service improvement initiatives, and communicate upsell opportunities to sales teams. Maintain accuracy of client contact information and related records, ensuring seamless service delivery.

Application process

• Apply online
• Travel occasionally based on needs
• Interview