Client Success Specialist
Skills
Business Process OutsourcingCooperativeCustomer SuccessImport OperationsJira Service DeskLeadershipMicrosoft Word
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School Diploma or equivalent
- Required customer service experience preferred
- Strong oral and written communication skills
- Proficiency with Microsoft Office 365
- Intermediate skills in Word Excel and Outlook
- Comfortable learning Jira Service Desk
- Strong organizational and problem-solving skills
- Understanding of HIPAA and privacy requirements
- Ability to manage high-volume client interactions
- Ability to work independently in a remote environment
Nice to have
- Customer-oriented
- Strong interpersonal skills
- Cooperative
- Adaptable
- Detail-oriented
- Self-directed
Day to day
- Serve as the primary point of contact for assigned clients and build lasting, trusted relationships.
- Handle client inquiries and tickets in Jira Service Desk while coordinating timely resolutions with internal teams and BPO partners.
- Support client retention by reviewing processes contracts renewals and business opportunities that help improve revenue and service outcomes.