RRemoteville

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Client Success Specialist

Skills
Account ManagementAdd-OnsAnalytical SkillsCustomer Relationship ManagementHubspotManagementNew Business Opportunities
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Experience with software and data analysis tools and MS Office especially Excel
  • BA/BS degree in Sales or a relevant field
  • Ability to communicate present and influence account stakeholders including executive and C-level
  • Strong customer service skills
  • Ability to manage multiple account projects with sharp attention to detail
  • Excellent listening organizational presentation verbal and written communication skills

Nice to have

  • Self-starter
  • Analytical thinker
  • Detail-oriented
  • Collaborative
  • Adaptable

Day to day

  • Serve as the primary customer contact and build long-lasting stakeholder relationships
  • Manage escalated support issues with discretion to achieve favorable outcomes
  • Drive renewals expansion opportunities and customer adoption while tracking success metrics