Client Success Specialist - West
Skills
ConflictConflict ResolutionCustomer ExperienceCustomer Relationship ManagementCustomer SuccessLead GenerationMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree required
- 2+ years of prior customer-related work experience
- Proven experience in customer experience management or a related field
- Ability to analyze data and generate actionable insights
- Excellent presentation communication and interpersonal skills
- Ability to collaborate with cross-functional teams including sales marketing and operations
- Project Management Time Management and Organizational Skills
- Problem Solving and conflict resolution abilities
- Team Player
- Up to 10% travel is expected
Nice to have
- Responsive
- Collaborative
- Analytical
- Organized
- Team Player
Day to day
- Support the nursing education sales team by delivering responsive client support across courseware online content assessment tools and curriculum.
- Proactively engage existing clients to improve retention satisfaction and account health while collecting headcounts utilization and enrollments.
- Collaborate with sales marketing and operations to redirect inquiries process digital requests manage CRM records and support quote order and ticket workflows.