RemotevilleRemote Client Support Center Analyst Job in United States athenahealth
Client Support Center Analyst athenahealth
$ -
Information TechnologyAttention To DetailCritical ThinkingCustomer ServiceHelp Desk SupportManage Client ExpectationsOralOrganization Skills
Mid-level (3-4 years) -
United States
We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.
7810+ employees
HealthcareSaaSTechnologyConsulting
Open for applications
Role
Who you are
- High school diploma or GED required.
- 3-4 years of professional business experience and 2+ years in customer service or call center setting preferred.
- Strong Technical acumen with hardware and software troubleshooting experience preferred.
- Demonstrated ability to communicate effectively both orally and in writing and to build relationships.
Desirables
- Technical troubleshooting
- MS Office proficiency
- Self-motivation
What the job involves
- Resolve client issues and inquiries through multiple mediums including phone online and chat.
- Communicate professionally and de-escalate situations while providing clear directions.
- Participate in departmental goals and maintain all metrics.
- Leverage technology to assist clients and improve problem-solving efficiency.
Company
Company mission
athenahealth strives to cure complexity and simplify the practice of healthcare through innovative technology and services, aiming to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Company benefits
- Health and financial benefits
- Commuter support
- Tuition assistance
- Flexible work schedule
- Employee resource groups
Company values
- Innovation
- Collaboration
- Diversity
- Excellence
- Community
- Customer Focus