RRemoteville
athenahealth logoathenahealth

Client Support Center Analyst

Skills
Information TechnologyAttention To DetailCritical ThinkingCustomer ServiceHelp Desk SupportManage Client ExpectationsOral
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or GED required.
  • 3-4 years of professional business experience and 2+ years in customer service or call center setting preferred.
  • Strong Technical acumen with hardware and software troubleshooting experience preferred.
  • Demonstrated ability to communicate effectively both orally and in writing and to build relationships.

Nice to have

  • Technical troubleshooting
  • MS Office proficiency
  • Self-motivation

Day to day

  • Resolve client issues and inquiries through multiple mediums including phone online and chat.
  • Communicate professionally and de-escalate situations while providing clear directions.
  • Participate in departmental goals and maintain all metrics.
  • Leverage technology to assist clients and improve problem-solving efficiency.