Client Support Engineer
Skills
APISoftware As A ServiceAdoptionApplication EngineeringBusiness TechnologyPendo Product CloudPendo Property Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of experience in application engineering data migrations product analytics and support engineering
- Experience in consulting professional services FinTech or enterprise SaaS
- Proficient in AI-assisted development and debugging
- Proficient in APIs and technical implementations
- Business technology expertise across vendor systems such as Pendo Amazon Redshift and Intercom
- Excellent communication skills
- Experience in private credit financial infrastructure or regulated financial products is a plus
Nice to have
- Hands-on
- Technical
- Client-focused
- Cross-functional
- Analytical
Day to day
- Drive technical execution across the end-to-end client lifecycle.
- Manage Tier 1 client accounts through implementations data migrations API enablement and support.
- Partner with Product and Engineering to build internal tooling and client-facing solutions while owning technical troubleshooting and account visibility.