Remote Client Support Representative Job in UK SS&C Technologies

Who you are

• Strong customer focus and ability to manage and exceed clients’ expectations for support
• Excellent interpersonal skills and ability to work well within a team environment
• Superior troubleshooting and analysis / resolution skills
• Proven aptitude to learn complex technical and theoretical information quickly
• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
• Excellent written and verbal communication skills in English, with a strong attention to detail
• Ability to understand and convey client business requirements to senior level resources for escalation
• Intermediate knowledge of SQL, including be able to understand and write SQL queries and a knowledge of a SQL database and its maintenance
• Working knowledge of MS Windows, MS Office, system architecture, and environments
• Flexibility to support market hours

Desirables

• customer focus
• teamwork skills
• troubleshooting and analysis skills
• aptitude to learn complex information
• multitasking and adaptability
• communication skills
• attention to detail
• SQL knowledge
• MS Windows and MS Office knowledge

What the job involves

• You will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail.
• Help ensure the successful use of our solutions and maintain a high level of customer satisfaction.
• You will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.