RRemoteville
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Collections Specialist

Skills
Analytical SkillsCash FlowCross-Functional CollaborationsDebt ManagementDebt RestructuringFinancial DataRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree
  • Experience in full-cycle collections and accounts receivable
  • Required Experience working with HighRadius NetSuite Salesforce or other ERP/collections platforms preferred
  • Strong understanding of aging reports bad debt management cash application account reconciliation and collections best practices
  • Ability to analyze customer accounts and identify root causes of delinquency or payment discrepancies
  • Strong Excel and reporting skills including the ability to analyze large sets of financial data
  • Excellent verbal and written communication skills
  • Highly organized and extremely detail oriented with strong follow-through skills
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Ability to collaborate cross-functionally and build relationships across departments
  • Strong problem-solving and critical-thinking abilities
  • Consistently delivers results with integrity professionalism accountability and sound judgment
  • Maintains stable performance under pressure while handling sensitive customer and financial situations with tact and professionalism
  • Self-motivated with the ability to work independently while also contributing positively to a team environment

Nice to have

  • proactive
  • customer-centric
  • strategic communicator
  • detail-oriented
  • organized
  • accountability
  • professionalism
  • critical thinker
  • self-motivated
  • collaborative

Day to day

  • Manage the collections process for customer accounts with proactive outreach and payment issue resolution
  • Monitor aging reports and analyze account activity to reduce outstanding receivables
  • Use HighRadius and internal systems to track collections activity customer communications disputes payment tracking and reconciliations
  • Partner closely with Billing Sales Customer Success and Finance to resolve billing discrepancies and customer concerns
  • Prepare aging analysis collections reporting bad debt summaries and account status updates for leadership