Remote Conversation Designer Job in London, UK PolyAI

Who you are

• Fixation on good user experience you are meticulous and have an eye for detail
• Ability to explain and distill complex ideas and user flows using clear plain supportive inclusive language
• Interest in natural language understanding and conversational AI
• Experience with scripting languages such as Python
• Knowledge or aptitude for analytics or data science

What the job involves

• Designing the customer experience of virtual assistants from simple FAQ answers to long and complex conversations
• Helping build and maintain virtual assistants both using internal tools and Python
• Obsessing over metrics to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
• Listening to how real customers interact with your designs and prioritising the right things to make each call even better
• Helping our engineering team ensure that our implementations of Generative AI are both effective accurate and safe