Corporate Relationship Manager

Day to day

• Build and maintain strong relationships with customers in Hospitality for the UK and other European geographies
• Retain and secure customers in Hospitality portfolio
• Analyse data to drive customer performance
• Hold quarterly business review meetings (QBR’s) with all customers to review performance and drive strategic objectives
• Manage negotiations with customers work on pricing offers within the target rate of return
• Develop solutions for problems identified across customers portfolio
• Create exit barriers for customers so Elavon business is secured effectively
• Represent Elavon during meetings with customers fairs industry meetings
• Take part and manage projects in order to provide customers with top level of services
• Act in alignment with company policy and regulatory requirements
• Monitor and analyse relationship plan results and account activities
• Establish relationships and align with strategic partners in Hospitality industry
• Meet identified KPIs and achieve portfolio targets
• Follow the disciplines of strategic account management to ensure that all procedures and processes are followed
• Document and update actions on the customers’ accounts in CRM system
• Hold regular weekly and monthly meetings with portfolio customers
• Hold accountability of your customer portfolios performance and report/forecast as per business requirement
• Embed yourself into the vertical landscape to raise your expertise and profile to existing customers and partners