How Remoteville checks and expires listings
CRM Lead
Skills
AdoptionClient RequirementsCustomer Relationship ManagementLeadershipLevelingMarketingMulti-Platform
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 6+ years in CRM or lifecycle marketing
- Agency experience managing a team while remaining billable
- Proven leadership on enterprise accounts and complex migrations or replatforms
- Experience building or scaling new service lines
- Deep Klaviyo expertise
- Multi-platform CRM fluency is a plus
- Strong consultative and retention-minded approach
- Remote-native leadership across time zones
Nice to have
- Entrepreneurial
- Trusted advisor
- Clarity and presence
- Hands-on
- Strategic
Day to day
- Lead strategy and delivery for the largest enterprise CRM accounts and special projects, acting as a senior client-facing advisor.
- Own lifecycle performance and retention outcomes while maintaining a high standard of strategic and technical excellence.
- Directly manage and develop CRM Strategists across North America, including hiring, onboarding, performance leadership, and career growth.
- Drive innovation, operational health, and platform standards across the practice in partnership with global CRM leadership.