RRemoteville

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CRM Lead

Skills
AdoptionClient RequirementsCustomer Relationship ManagementLeadershipLevelingMarketingMulti-Platform
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 6+ years in CRM or lifecycle marketing
  • Experience managing a team inside an agency while remaining billable
  • Track record leading enterprise accounts and complex special projects
  • Experience building or scaling new service lines in an agency or consultancy
  • Deep Klaviyo expertise
  • Multi-platform CRM fluency a plus
  • Entrepreneurial retention and LTV-minded consultative approach
  • Remote-native leadership across time zones and regions

Nice to have

  • Entrepreneurial
  • Retentive-minded
  • Consultative
  • Remote-native
  • Cross-regional leadership

Day to day

  • Lead strategy and delivery for the largest enterprise CRM accounts with deep hands-on ownership.
  • Oversee special projects such as migrations replatforming and complex integrations with senior technical and strategic guidance.
  • Manage and develop CRM Strategists across North America while improving team standards performance and operational health.