CRM Specialist
Skills
Analytical SkillsBriefsCreative BriefsCustomer Relationship ManagementDatabasesDigital StrategyEasily Adaptable
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a similar CRM or retention role
- Hands-on experience with CRM and data platforms
- Salesforce experience preferred
- Strong understanding of Google Analytics
- Klaviyo experience preferred
- Excellent communication skills
- Strong organisational skills
- Highly analytical and data driven
- Ability to prioritise effectively
- Strong Microsoft Office skills especially Excel
- Proactive can-do attitude
- Retail luxury or beauty experience preferred
Nice to have
- Dynamic
- Enthusiastic
- Proactive
- Analytical
- Organised
- Adaptable
- Can-do attitude
Day to day
- Manage day-to-day CRM and email activity for the UK brand site
- Develop and refine a sophisticated retention strategy that improves frequency LTV and AOV
- Analyse customer behaviour channel performance and site data to inform digital strategy and drive growth