Customer Activation Manager
Skills
Software As A ServiceAdoptionCoalitionsContextCustomer SuccessDefaultsExpense Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer-facing roles such as customer success consulting or implementations
- Proven record of driving workflow adoption and measurable customer outcomes
- Daily fluency with AI tools for prep synthesis and automation
- Ability to communicate business impact in financial terms to finance leaders
- Technical acumen in integrations APIs and workflow architecture
- Success in fast-paced results-oriented SaaS or FinTech environments
- Strong collaboration and influencing skills across GTM teams
Nice to have
- AI-first
- Management consulting background
- High-growth startup experience
- FP&A exposure
- Finance transformation mindset
Day to day
- Own a book of mid-market customers and drive genuine workflow transformation from implementation through adoption.
- Build and execute change management plans by mapping stakeholders diagnosing resistance and creating internal coalitions.
- Quantify Ramp's impact in CFO and Controller language while partnering with Sales Product and Technical Consulting to expand accounts and surface product insights.
Hiring process
- Contact referrer to apply on your behalf