RRemoteville
Ramp logoRamp

Customer Activation Manager

Skills
Software As A ServiceAdoptionCoalitionsContextCustomer SuccessDefaultsExpense Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years of customer-facing experience in customer success consulting or implementations
  • Proven track record of driving customer outcomes and exceeding goals
  • Demonstrated ability to drive workflow adoption and navigate stakeholder resistance
  • AI fluency as a daily habit for prep synthesis and automation
  • Ability to communicate business impact in financial terms to finance leaders
  • Technical acumen for integrations APIs and workflow architecture discussions
  • Success in fast-paced results-oriented GTM environments ideally SaaS or FinTech
  • Strong collaboration and influencing skills across cross-functional teams

Nice to have

  • AI-first mindset
  • Consulting background
  • Startup experience
  • High-growth experience
  • Commercial impact focus
  • Finance-adjacent exposure
  • Problem-solving orientation

Day to day

  • Lead mid-market customers through implementation and agentic workflow adoption with clear accountability for measurable business outcomes
  • Build tailored change management strategies by mapping stakeholders diagnosing resistance and driving adoption across complex organizations
  • Quantify and communicate Ramp’s impact in CFO and controller language while partnering across Sales Technical Consulting Product and Operations

Hiring process

  • Contact referrer to apply on your behalf if referred