Customer Advocacy & Senior Communications Specialist
Skills
Award SubmissionsBurnsConference SpeakingCorporate SCustomer MarketingCustomer SuccessFibromyalgia
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer advocacy communications customer marketing or public relations
- Experience in healthcare life sciences health technology or another regulated industry
- Track record of building customer relationships that lead to advocacy outcomes
- Strong writing and communication skills shown through case studies award submissions or executive talking points
- Project management skills to run multiple advocacy initiatives in parallel
- Comfort working across Sales Marketing Communications and Executive Leadership
- Experience managing a formal advocacy or reference program from the ground up
Nice to have
- Get-it-done attitude
- Hands-on collaborator
- Strategic storyteller
- Cross-functional partner
- AI-minded
- Organized
- Healthcare savvy
Day to day
- Build and nurture customer relationships to uncover compelling advocacy opportunities that support business goals
- Partner closely with Sales Customer Success Account teams and leadership to turn strong outcomes into references case studies speaking engagements and media moments
- Coordinate advocacy activity across internal teams while tracking participation performance and program health to keep stories moving through the business
- Draft award nominations conference proposals playbooks newsletters and updates that amplify customer stories across social web and sales channels
Hiring process
- Submit application form
- Upload resume and cover letter
- Provide LinkedIn profile and website
- Answer screening questions