Customer Analytics & Insights Manager
Skills
Business IntelligenceCustomer ExperienceData AnalyticsMarket ResearchModelingOptimizationPresentations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in Customer Insights Market Research Customer Experience Business Intelligence or similar analytical role
- Strong understanding of qualitative and quantitative research methodologies
- Strong analytical skills with large complex datasets and commercial recommendations
- Advanced SQL for data extraction and analysis
- Advanced experience using Alteryx or similar analytical tools
- Experience designing and managing customer research programmes
- Ability to communicate complex findings clearly to non-technical audiences
- Advanced Excel skills and experience using reporting and visualisation tools such as Power BI
- Strong stakeholder management and influencing skills
- Excellent written and verbal communication skills with clear storytelling from complex data
- Naturally curious with a passion for customer behaviour data and experience
- Commercially aware and results oriented
- Highly organised with strong attention to detail
- Collaborative proactive and adaptable approach
- Comfortable working independently and managing multiple priorities
- Degree-level qualification or equivalent experience in a relevant field
Nice to have
- Curious
- Commercially aware
- Results oriented
- Highly organised
- Collaborative
- Proactive
- Adaptable
- Detail focused
Day to day
- Analyse customer behaviour feedback engagement and transactional data to uncover trends opportunities and risks.
- Translate complex customer and market data into clear recommendations that strengthen satisfaction loyalty retention and growth.
- Lead customer research and Voice of Customer activity while partnering across teams to shape customer-focused strategies and CX initiatives.
Hiring process
- Apply as soon as possible
- Interviews on 27th and 28th August