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Customer & Channel Success Manager
Skills
Account ManagementBusiness-To-BusinessCustomer Relationship ManagementDemosOnboardingOperationsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer success account management partner operations customer operations sales operations or similar customer-facing B2B role
- Strong relationship skills and confidence on calls
- Commercial awareness to spot expansion risks and when senior input is needed
- Excellent written communication for notes briefs and updates
- Strong organization without heavy bureaucracy
- Comfort with technical products and basic product documentation
- Experience keeping CRM records customer notes project status and follow-ups current
- Practical calm communication style
- Comfort in a small remote team with overlapping roles
- Willingness to travel occasionally including internationally
- UK right to work required
Nice to have
- B2B customer success experience
- Partner operations experience
- Implementation coordination
- CRM tool familiarity
- Knowledge-base writing
- Interest in sound and acoustics
Day to day
- Manage proactive relationships with deployed customers and channel partners to keep communication clear and issues visible
- Own onboarding follow-up status tracking meeting prep and handoff so projects move smoothly from sale to delivery
- Coordinate internal follow-through by turning customer and partner conversations into accurate notes practical summaries and action items
- Support partner-led deployments demos and post-sale operations while keeping records current in HubSpot and surfacing insights to senior leaders
Hiring process
- Apply through LinkedIn
- Include three to five sentences on a customer relationship partner relationship onboarding or product-operations workflow you owned