RemotevilleRemote Customer and Technical Support Specialist, SynBio Job in UK Twist Bioscience
Customer and Technical Support Specialist, SynBio Twist Bioscience
£ -
Gene SynthesisInformation Security Management SystemLife SciencesMolecular BiologyNext-Generation SequencingPlanning SoftwareRegulatory RequirementsResource PlanningOrder FulfillmenteCommerce PlatformCustomer SatisfactionTechnical SupportCustomer SupportProject DesignProblem SolvingData HandlingCloningNGSCommunicationInterpersonal SkillsMicrosoft OfficeG-SuiteSalesforce
Mid-level (3-4 years) - Senior (5-8 years)
UK
Synthetic DNA for Health & Sustainability
1040+ employees
Science
Open for applications
Role
Who you are
- Minimum B.S. in life science, biochemistry or molecular biology
- Strong experience in DNA handling, cloning, and gene synthesis with 5+ years of customer support in a Life Science Service Organization
- Knowledge in NGS is a plus
- Effective communication in English (German or French a plus) with strong interpersonal skills
- Problem-solving ability and effective teamwork skills
- Excellent computer skills including Microsoft Office, G-Suite; experience with Salesforce and ERP software a plus
What the job involves
- Interfacing with and supporting internal and external customers in the order fulfillment and service operations process
- Building strong relationships with customers and coordinating between customers and cross-functional groups
- Supporting Twist’s product lines with a focus on technical details of orders to achieve high customer satisfaction scores and reinforce brand quality
Company
Company mission
Twist Bioscience serves Life Science researchers who are changing the world for the better. Our technology overcomes inefficiencies and enables cost-effective, rapid, precise, high-throughput DNA synthesis and sequencing. We offer both the quality and quantity researchers need now to rapidly realize opportunities ahead.Company benefits
- Supporting Twist's product lines consisting of synthetic genes, oligo pools, and DNA libraries
- Opportunity to work with a cross-functional team and diverse customer base
- Professional growth and development through handling complex technical orders
Company values
- Innovation
- Precision
- Efficiency
- Sustainability
Company HQ
South San FranciscoFounders
Emily Leproust (CEO)