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Customer Care Associate
Skills
TrainingCustomer Relationship ManagementCustomer ServiceMicrosoft ExcelOptionsOrganization SkillsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer service sales or similar roles helpful but not required
- Ability to build rapport and create trust quickly
- Strong organizational skills and ability to manage multiple priorities
- Positive professional attitude
- Excellent written and verbal communication skills
Nice to have
- Motivated
- Growth-minded
- Team player
- Under pressure
- Professional
- Integrity
- Self-starter
- Entrepreneurial
Day to day
- Serve as a trusted point of contact for clients and explain benefits and programs clearly.
- Answer coverage-related questions with confidence and professionalism while providing high-quality support.
- Review current plans and communicate new benefit options to help members make informed cost-effective decisions.
- Build strong client relationships through consistent, reliable, and people-centered service.