How Remoteville checks and expires listings
Customer Care Specialist
Skills
Animal RightsBroadbandCustomer ExperienceCustomer InteractionDSLHealthcareOptical Fiber
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High school diploma or equivalent
- 2+ years customer service experience
- 1+ years experience in vet or healthcare space
- Required 6+ months professional experience with computer and web based tools
- Ability to work 9:30am - 6pm ET Monday - Friday
- Comfortable working in virtual environments with phone contact for entire shift
- Excellent spoken and written communication skills
- Reside in the United States and be authorized to work without sponsorship
Nice to have
- Calm under pressure
- Proactive problem-solver
- Team player
- Animal lover
- Detail oriented
Day to day
- Assist customers by phone and email with product and service questions while delivering warm attentive support.
- Manage inbound and outbound calls and messages across multiple channels in a fast paced environment.
- Proactively solve issues own cases from start to finish and create a delightful customer experience.