RemotevilleRemote Customer Enablement Executive Job in UK Legl
Customer Enablement Executive Legl
£ -
Client RapportContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct Road MappingService-Level AgreementsSoftware As A Service
UK
Legl helps law firms digitise and automate core business operations like payments, onboarding and AML compliance.
65+ employees
SaaS
Role
Who you are
- Proactivity
- Autonomous
- Customer experience
- Customer support experience in SaaS
- Curiosity
- Ambition
What the job involves
- Acting as the first point of contact with our users, you will be a critical function as the face of Legl
- Unlocking value for our customers by proactive and reactive support through various channels
- Identify repeated customer issues and craft mitigation plans
- Use technology to improve customer experience and automate core support functions
- Implement best practises to drive an impact at Legl and our clients
Company
Company mission
Legl is on a mission to empower law firms to drive operational efficiencies and free up their time to focus on creating meaningful client experiences.Company benefits
- Dynamic, remote-flexible culture
- Offsites & events to socialise with colleagues
- Join well-funded, post-Series B startup
- High impact work that matters
- Wellbeing support sessions with a psychotherapist
- Personal wellbeing budget of £250 per year
- Learning and development budget of £1000 per year
Company values
- Innovation
- Empowerment
- Collaboration
- Customer-centric