Customer Enablement Executive
Skills
Client RapportContact CentersCustomer ExperienceCustomer SatisfactionCustomer SupportProduct Road MappingService-Level Agreements
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Proactivity
- Autonomous
- Customer experience
- Customer support experience in SaaS
- Curiosity
- Ambition
Day to day
- Acting as the first point of contact with our users, you will be a critical function as the face of Legl
- Unlocking value for our customers by proactive and reactive support through various channels
- Identify repeated customer issues and craft mitigation plans
- Use technology to improve customer experience and automate core support functions
- Implement best practises to drive an impact at Legl and our clients