Customer Engagement Specialist
Skills
AdoptionBusinessEnablementInternational MarketingNew Market ExpansionPresentationsProgrammes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 5 years' experience in B2B marketing preferably in coffee or soft commodities
- Strong ability to turn complex technical topics into compelling commercial narratives
- Experience creating content across multiple formats including campaigns presentations and customer communications
- Proven cross-functional collaboration in an international business environment
- Highly skilled in structuring content and building visually engaging materials
- Ability to simplify complex information for different audiences
- Strong organisational and project management skills
- Excellent communication and interpersonal skills
Nice to have
- Sustainability interest
- Attention to detail
- Collaborative mindset
- Commercial awareness
- Global perspective
Day to day
- Develop customer-focused marketing and communication programmes that translate sustainability and commercial strategy into clear benefits for roasters and other customers
- Create polished customer-facing content such as presentations website copy one-pagers and programme materials to support sales and engagement
- Coordinate global communications CRM adoption event support and lead generation activities while collaborating across teams to keep messaging consistent and impactful