Customer Engineer
Skills
DevopsContextCost EngineeringDomain Name SystemECSIdentity And Access ManagementReproduction
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years in a technical role with hands-on troubleshooting as a core part of the work
- Strong debugging instincts with experience working through logs configs and API responses methodically
- Familiarity with CI/CD concepts and tooling
- Scripting ability in at least one language such as Python Node.js Bash or similar
- Comfortable getting on calls with customers and communicating technical progress clearly
- Proficiency with Linux systems and basic networking fundamentals including DNS and TLS
Nice to have
- Customer-facing
- Technical depth
- Analytical mindset
- Collaborative
- Independent problem-solver
Day to day
- Troubleshoot complex customer issues end-to-end across security feature management and code coverage products
- Trace failures through logs APIs scanners integrations and pipeline configurations to identify root causes
- Work directly with customers Engineering and Product to reproduce bugs escalate incidents and drive resolution
- Document findings maintain runbooks and build scripts or automation that reduce repeated manual effort