Customer Engineer
Skills
Application PackagingCritical ThinkingLarge EnterpriseMicrosoft Endpoint Configuration ManagerMicrosoft IntunePresentationsSoftware Updates
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 5 years working with Microsoft Configuration Manager and Intune
- At least 5 years working in a technical support role
- Experience using Windows in a virtual environment e.g. Hyper-V
- Capacity to quickly learn new tools and technologies
- Able to explain technical concepts to a variety of audiences
- Understanding of application packaging
- Enjoy solving technical issues
- Possess critical thinking skills to troubleshoot issues
- Strong communication skills
- Comfortable presenting and leading customer-facing calls for product demos, setups, and reviews
Nice to have
- PowerShell skills
- Experience with GitHub and/or Azure DevOps
- Experience with WSUS integration and troubleshooting
- Understanding of enterprise certificates deployment and usage
- Knowledgeable on software updates and application deployment within Configuration Manager or Intune
- Experience in packaging applications
- Awareness of security and best practice for patching Windows devices
Day to day
- Participating in 3 customer-facing Teams calls daily
- Conducting pre-sales product demos
- Helping customers install and configure products during setup calls
- Reviewing customer environments proactively
- Communicating through multiple channels including Email, webchat, telephone, and forum
- Continually improving skills and experience with products
- Travelling occasionally (2-3 weeks annually) for corporate events, trade shows, and meetings
Hiring process
- Initial Interview
- Technical Competency Interview
- Company Values Interview with the CEO