Remote Customer Experience Engineer Job in Iowa, United States Microsoft

Who you are

• 1+ year(s) software industry experience related to technology OR equivalent experience
• 1+ year(s) of client facing experience
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Desirables

• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience
• Customer-facing experience

What the job involves

• Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations.
• Instrument code to measure SLOs, develop solutions to detect SLO breaches.
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches.
• Collaborate closely with service engineering teams to develop solutions for correlating customer-defined SLOs with relevant platform SLOs signals to effectively pinpoint, address, and resolve customer-impacting issues.
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration.
• Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans.
• Proactively engage customers on SLO performance, addressing concerns and offering insights.
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs.
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes.

Application process

• Microsoft will accept applications for the role until October 1st 2024