RemotevilleRemote Customer Experience Engineer Job in Utah, United States Microsoft
Customer Experience Engineer Microsoft
$81900 - $160200
Cloud ComputingComputer ScienceCustomer ExperienceInternet Protocol SuiteOptimizationReliabilitySoftware IndustrySystem PerformanceTechnical SupportTroubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
UtahUnited States
229460+ employees
GamingTechnologyMediaEntertainment
Role
Who you are
- 1+ year(s) software industry experience OR equivalent experience
- 1+ year(s) client facing experience
- Ability to meet security screening requirements
- Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience OR equivalent experience
- 1+ year(s) customer facing experience
What the job involves
- Collaborate with customers to define SLOs and SLIs
- Implement and measure SLOs, develop automated solutions
- Engage with service teams to address customer-impacting issues
- Analyze SLO data and propose improvements
- Maintain documentation related to SLOs, SLIs, and monitoring processes
Application process
- Microsoft will accept applications for the role until October 1st, 2024
Company
Company mission
To empower every person and every organization to achieve more. We believe technology can and should be a force for good, contributing to a brighter world. Our culture embraces curiosity, progress, and learning together.Company benefits
- Flexible work up to 100% from home
- Inclusive culture
- Growth mindset
- Collaboration and innovation
- Career empowerment
Company values
- Empowerment
- Innovation
- Curiosity
- Progress