Remote Customer Experience Engineer Job in Washington, United States Microsoft

Who you are

• 1+ year(s) software industry experience related to technology OR equivalent experience
• 1+ year(s) of client facing experience
• Ability to meet Microsoft, customer and/or government security screening requirements including Microsoft Cloud Background Check
• Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ years experience in software industry experience related to technology or equivalent experience

What the job involves

• Collaborate with customers to jointly define and establish SLOs and SLIs aligning with their business goals and expectations
• Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
• Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration
• Analyze SLO data for trends, proposing remediation plans
• Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs
• Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes

Application process

• Microsoft will accept applications for the role until October 1st, 2024