RRemoteville

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Customer Experience Journey Specialist

Skills
Analytical SkillsCustomer Lifecycle ManagementCustomer Relationship ManagementData IntegrityMedical DevicesProduct Lifecycle ManagementRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Business Administration Marketing Healthcare Administration or related field
  • 1–2 years of experience in customer success sales customer service technical support or related role
  • Strong analytical mindset with experience in data tracking reporting or performance metrics
  • Experience with case management auditing or quality assurance processes is a plus
  • Technical aptitude and ability to troubleshoot hardware/software issues with customers
  • Sales-focused and customer-centric mindset with a passion for driving customer outcomes and business growth
  • Self-motivated driven and competitive with a strong desire to succeed
  • Excellent verbal and written communication skills
  • Fast learner and adaptable team player in a dynamic environment
  • Experience with rehabilitation stroke care or medical devices is a plus
  • Experience in sales retention troubleshooting or customer lifecycle management preferred
  • Familiarity with Salesforce or similar CRM systems strongly preferred
  • Experience working with data tools dashboards or reporting platforms is a plus
  • Employment eligibility to work in the United States is required

Nice to have

  • Analytical
  • Customer-centric
  • Self-motivated
  • Competitive
  • Adaptable
  • Fast learner

Day to day

  • Monitor patient and customer progress across the full journey to quickly spot stalled cases and prevent drop-off.
  • Analyze funnel and operational data to identify trends gaps and root causes that affect conversion and retention.
  • Coordinate across sales clinical support and external partners to recover cases improve handoffs and deliver a seamless experience.
  • Engage directly with patients or customers when needed to resolve issues gather information and guide next steps.
  • Maintain accurate CRM and case records so reporting is reliable and journey performance is visible.