Customer Growth Manager
Skills
Account ManagementBusiness-To-BusinessChannel PartnersCustomer SuccessFintechInsurancePartner Relationship Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in Customer Success Account Management Partner Management or business consulting
- Experience in B2B SaaS fintech financial services or insurance
- Proven success growing enterprise accounts in complex multi-stakeholder environments
- Ability to build and execute account plans
- Strong commercial judgement to size prioritise and present expansion opportunities
- Skilled at negotiating scope timelines and expectations
- Comfort working with performance data and turning analysis into recommendations
- Ability to coordinate cross-functional teams and escalate early with clear asks
- Use AI tooling as part of day-to-day work
Nice to have
- Curious
- Commercially minded
- Collaborative
- Proactive
- Strategic
- Data driven
Day to day
- Own a portfolio of major enterprise partners and drive their commercial growth across live insurance programmes.
- Build account growth plans, uncover expansion opportunities, and help launch new products and markets.
- Lead strategic partner conversations, present data-led insights, and coordinate internal teams to deliver outcomes.