Customer Growth Manager
Skills
Customer ExperienceCustomer RetentionCustomer SatisfactionDronesManagementPublic InfrastructureSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Demonstrable history of hitting or exceeding revenue or expansion targets in Customer Success Key Account Management or post-sales roles
- Strong track record of growing account revenue through strategic upselling and cross-selling
- Exceptional communication and relationship-building skills with the ability to influence stakeholders from operational users to C-level executives
- Ability to navigate complex technical platforms and translate data outputs into clear actionable business value
- Previous experience in AI Drone Infrastructure Rail Public Safety Highways or Ports sectors is highly advantageous
- Commutable to Southampton for team collaboration but able to work autonomously remotely
- Full UK driving licence required for on-site client visits and strategic review meetings across the UK
- Aptitude to work closely with sales engineering and deployment teams to deliver a unified customer experience
Nice to have
- Commercially minded
- Client facing
- Tech savvy
- Collaborative
- Fast paced
- Commission motivated
Day to day
- Own expansion revenue across major client accounts and grow value through upsell cross-sell and renewals
- Act as the primary post-sale partner guiding customers on deployments onboarding adoption and ongoing value realisation
- Run Quarterly Business Reviews monitor account health and convert operational trust into commercial opportunities
- Gather customer feedback liaise with product engineering and manage escalations to protect satisfaction and retention