Customer Infrastructure Specialist
Skills
Analytical SkillsDriftIT Service ManagementInterest RatesPowershellRoot CauseRoot Cause Analysis
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Prior experience in an IT or Telecom Support or Delivery role at second line level
- Strong knowledge of Windows Server and desktop operating systems
- Experience with backup technologies and monitoring platforms such as Veeam Acronis Spanning or similar
- Experience with Windows Server Active Directory Exchange Azure and virtualisation platforms such as VMWare or Hyper-V
- Experience with Microsoft 365 and related backup and recovery strategies
- Strong experience in cloud technologies such as M365 Azure Intune and SharePoint
- Excellent troubleshooting and analytical skills
- Ability to communicate technical issues clearly to technical and nontechnical stakeholders
- Understanding of monitoring tools and RMM platforms
Nice to have
- Proactive
- Detail-oriented
- Analytical
- Collaborative
- Resilient
Day to day
- Monitor customer backup environments for errors failed jobs and anomalies to protect service stability
- Investigate and resolve system alerts quickly before they disrupt client operations
- Collaborate with clients and internal teams to analyse issues carry out root cause analysis and deploy preventative fixes
- Plan test and deploy security and system patches across client infrastructure to support resilience and compliance
Hiring process
- Apply now