Customer Operations & Inside Sales Representative
Skills
Customer BaseCustomer Relationship ManagementDirect Digital ControlDocumentationEnglishIT EscalationMarketing Analytics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree or equivalent experience in business or a related field
- 3+ years in customer operations inside sales or sales operations
- Experience owning customer issues end to end in semiconductor electronics or high-tech environment
- Familiarity with high-touch technical sales and distribution models
- Strong interpersonal and communication skills
- Proficiency in CRM systems Excel and ERP tools
- Strong attention to detail and process orientation
- Fluency in English and the local language of the customer region
Nice to have
- Teamwork
- Conciseness
- Independent working
- Business acumen
- Multitasking
- Adaptability
- Results-oriented
Day to day
- Serve as the primary operational contact for assigned customers and distribution partners across the Lead-to-Order process.
- Manage demand signals order execution escalations and account health while partnering closely with field sales FAEs and distributors.
- Drive customer intimacy through proactive engagement with procurement and planning contacts and support forecasting reporting and cross-functional issue resolution.