Remote Customer Reliability Engineer III Job in UK GitHub

Who you are

• Experience in technical customer support technical writing system administration or related roles OR Bachelor's Degree in Computer Science or related field AND 3+ years experience in the related roles OR equivalent experience
• Experience in customer advocacy and/or technical implementation systems management
• Experience in Linux system administration with tools like Docker systemd openssl
• Experience with a production-level virtualization platform or cloud provider like VMware ESX KVM AWS Azure

Desirables

• Proficiency in applications in the web app stack like HAProxy Nginx MySQL Unicorn
• Excellent analytical and problem-solving skills
• Experience with large complex customer accounts in a technical capacity
• Knowledge of Git GitLFS GitHub
• Proficiency in coding and scripting (Shell Ruby Go)

What the job involves

• Troubleshoot tickets of varying complexity with high-quality replies. Provide training and guide new team members within the squad. Act as a liaison between customers, Engineering, and Account teams, resolving end user issues and developing new features for GitHub.
• Identify and propose areas of improvement for team processes and customer experiences. Share functional knowledge with the team through activities like ticket reviews and general conversations. Manage non-standard working hours, including weekends and holidays, as part of a team-wide rotation.