Customer Renewals Specialist UK
Skills
Account ExecutivesAdministrationCustomer Relationship ManagementEnglishImpressionLeadershipNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous sales experience preferably with sophisticated technology
- Good understanding of the healthcare industry
- Extensive experience with Salesforce or other CRM platforms
- Strong collaboration and interpersonal skills
- Clear concise oral and written communication skills
- Ability to handle rejection and stay focused on closing
- Ability to interact with all levels of the organization
- Detail oriented with excellent time management
- Fluency in English and French is advantageous
- High school diploma or equivalent required
Nice to have
- Structured
- Confident
- Focused
- Outgoing
- Detail oriented
- Professional presence
Day to day
- Manage the full renewal cycle for an assigned portfolio of accounts, ensuring contracts are executed accurately and on time.
- Proactively engage customers and stakeholders to confirm satisfaction identify risks and secure renewal commitments.
- Collaborate with Support Customer Success Managers Sales and Finance to protect revenue resolve issues and reduce churn.