Customer Retention Specialist
Skills
ArrangingCancellationsComputer LiteracyCustomer RetentionIT EscalationInsuranceInvestigation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in a customer retention environment
- Passion for great customer service
- Good initiative and problem solving skills
- Ability to overcome objections and drive positive resolutions
- Excellent communication skills including questioning and listening
- Good computer skills
- Ability to take inbound calls while navigating internal systems
- Confident communicator
Day to day
- Handle inbound and outbound retention and renewal calls with confidence and care.
- Listen carefully to customer queries, uncover policy changes, and recommend suitable products and pricing.
- Support sales and customer service teams, resolve complex issues, and maintain accurate policy records in internal systems.