Customer Service Account Executive
Skills
Account PlanningConsultative ApproachCustomer ServiceEfficacyKey Performance IndicatorsSkilled Multi-TaskerSlack
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in Tier 2 support within a help desk environment preferred.
- Minimum 2 years’ experience as SaaS Customer Service or Account Executive.
- Advanced Proficiency in ZenDesk Microsoft Office Suite Gmail Zoom Slack.
Nice to have
- Quick adaptability
- Assumes responsibility
- Skilled multi-tasker
Day to day
- Deliver exceptional account service and cultivate successful customer relationships.
- Listen to customer needs and provide a consultative approach to align customer needs with Couranto solution set.
- Effectively demonstrate and support our solutions to customers as required.
- Concurrently manages multiple accounts deadlines and projects.