Remote Customer Service Advisor Job in Tipperary, MO Capita

Who you are

• Previous experience within a similar role
• Proficient in using various computer applications and software simultaneously
• An attentive listener who can empathise and adjust to different customer needs
• A self-motivated individual who takes responsibility for customer issues and follows them through to resolution
• A positive and enthusiastic person who shares our vision of delivering excellent customer service every time
• Working from home you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection and at least 10 Mbps download speed

What the job involves

• You will be the voice of our company, dealing with various customer enquiries and ensuring that they are handled with professionalism and care.
• You will also have the opportunity to learn new skills, grow your career, and work in a fun and supportive environment.
• Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
• Identifying vulnerable customers and adapting approach, providing additional support when required.
• Handling escalated customer queries with empathy and integrity, logging accurately.
• Dealing with a wide range of queries across telephony, email, and web chat channels.

Application process

• Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.